CosmicBebe

 

Rush Orders TOP

Orders ship UPS from CA within 3-5 days of proof approval.  You may choose to rush your order for an additional $10 and your order will ship within 3 days. 

Shipping TOP

Orders are shipped UPS.  Our flat rate fee for Ground is  $9.99 and $39.99 for Next Day Air.

What types of payments do you accept? TOP
We gladly accept Visa, Mastercard, Discover, American Express, and PayPal. 

How can I track my order? TOP

Click here to track your order using your order number and email address.  Lost your order number?  It's ok, click here to let us help you find it using your email address.

Will I receive a proof of my item? TOP
Yes, Cosmic Bebe provides a digital proof via email for photo announcements and invitations.  The free proof generally covers up to two proofs.  If additional revisions are required a small fee may be charged. 

Is there a minimum amount of cards that I have to purchase? TOP
Yes, most of our cards are sold in increments of 15.  Please contact us for large quantities. 

How long does it take to receive my order after I place my order? TOP

You will receive a proof within 2 business days.  Orders ship within 3-5 business days after approval. 

Do you offer gift certificates? TOP

Yes, our gift certificates can be emailed directly to the recipient or printed from your computer.  Click here to order.

What is your return policy? TOP

If you are not satisfied with our product for any reason, please contact us within 7 days of receiving your order.  Due to the personalized nature of the product, we do not accpet returns based on customer errors (e.g., typos, layout).  If the order contains an error or misprint caused by us, we will reprint the items at no cost to you.  Once notified of our error, we offer a refund, exchange, or credit towards future purchases.  Please email us at returns@cosmicbebe. If you would like a refund, we ask that you please return the order in its original form and packaging.  We will issue the refund as soon as we receive the shipment.  We reserve the right to reject any returns and exchanges that do not meet these conditions.  Our goal is 100% satisfaction, so trust in us to strive for perfection.
 
 

How do I upload photos? TOP

You will be directed here after your order is placed.  Here you will be able to upload your high resolution photo and add any additional notes or special requests.

Can I place orders over the phone? TOP
We recommend that you place your order via the website. This is the fastest, safest and most accurate method for placing your personalized order. You can conveniently place orders 24 hours a day.

Is it safe to use my credit card? TOP
Yes! Yes! Yes! Our site is equipped with a secure server and your payment information is protected. If you choose to use PayPal PayPal it is good to know they adhere to international PCI (Payment Card Industry) and CISP (Cardholder Information Security Program) standards for data protection. 


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